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Toll Free Senior Line 


The toll-free Seniors Information Line provides  a traditional method of speaking with a bilingual, customer-service oriented telephone agent. For basic information on government programs and services for seniors, their families and caregivers please contact:




If you or someone you know requires non-urgent health advice or information, call Tele-Care. A registered nurse will assess your needs and provide information, education and/or advice as required. For access to this confidential and bilingual toll-free telephone service, 24 hours a day, seven days a week please dial:


For medical emergencies, immediately call  911  or visit your local emergency department.



Medical Factors

The specifics of this would depend very much on what medical falls risk factors are identified (or suspected). The following is some advice for a number of the more commonly identified factors.

Addressing impaired vision

  • Ensure ample lighting without glare. Use soft white bulbs, indirect lighting and blinds.

  • Consider contrast to mark the edge of stairs, as well as contrast on handrails, door frames and grab bars.

  • Avoid wearing reading glasses while walking.

  • If the person has severe visual impairment, identification and modification of environmental hazards can decrease the risk of further falls.

  • Refer to an ophthalmologist - if impaired vision is from cataracts, expedited surgery for the first cataract can reduce the risk for falling and enduring a fracture.



Treatment of postural hypotension

  • Diagnosis and treat underlying cause.

  • Review medications: reduce and try to stop medications suspected as causing or contributing to the problem when appropriate.

  • Ensure adequate fluid intake especially when febrile, during a bout of the "stomach flu" and in hot weather.

  • Modification of salt restriction when appropriate.

  • Use compensatory strategies (e.g., elevate head of the bed, rise slowly, dorsiflex feet before getting up).

  • Use pressure gradient stockings (preferably thigh high) where appropriate.

  • Consider pharmacological therapy (e.g., fludrocortisone, midodrine) if above unsuccessful and no contraindications.


Treatment of cardiovascular disorder

  • If syncopal falls are suspected, refer to a cardiologist.



Treatment of Osteoporosis

  • Refer to Clinical Practice Guidelines for the Diagnosis and Management of Osteoporosis

  • Hip protectors (a device that absorbs and/or shunts away the energy of the impact of a fall from the greater trochanter) may have a role in preventing hip fractures among those at high risk of falls who are willing and able to wear them.

  • Hip protectors can be worn like underwear or on top of underwear.

  • Older adults who have fallen more than once, have poor balance or have already had a hip fracture due to osteoporosis should consider wearing them.

  • Hip protectors only help when they are being worn and are maintained in the proper position over the greater trochanters.

  • Contact local medical supply companies to obtain information on brands and costs.