The information contained on this website is not intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or qualified health provider with any questions you may have regarding any medical condition, or before beginning any exercise program

Toll Free Senior Line 


The toll-free Seniors Information Line provides  a traditional method of speaking with a bilingual, customer-service oriented telephone agent. For basic information on government programs and services for seniors, their families and caregivers please contact:




If you or someone you know requires non-urgent health advice or information, call Tele-Care. A registered nurse will assess your needs and provide information, education and/or advice as required. For access to this confidential and bilingual toll-free telephone service, 24 hours a day, seven days a week please dial:


For medical emergencies, immediately call  911  or visit your local emergency department.



A Vital Role

As healthcare professionals, you play a vital role. You have the opportunity to share useful information with older adults in order to reduce their risk of falls since it is the leading cause of serious injuries. Did you know that:

  • Approximately 30% people over the age of 65 are likely to fall at least once each year.

  • Falls account for about 85% of injury-related hospitalizations among seniors.

  • The average Canadian senior had to stay in hospital 10 days longer for falls than for any other cause.

  • Falls are associated with over 1/3 of admissions to long-term care facilities after being released from the hospital.

The good news is that we can all take steps to prevent slips, trips and falls.


Additional Resources

On this website, you will find a variety of resources that are helpful for healthcare professionals who are interested in learning more about fall prevention. This information can either be found within the Tool and Resources section or at the end of each component of the Finding  Balance Algorithm.

Handouts for older adults can also be found within the algorithm or at the end of each component of the Seniors section. The materials have been developed with our Finding Balance partners. If you have other resources to share or any feedback, we would love to hear from you. To send us a message, simply complete the form located in the Contact Us section.


Networking is about making connections and building mutually beneficial relationships. It is also among the most productive and most enduring way to building those types of relationships. To succeed, the person should strive to connect with new people and cultivate emerging relationships. For more information about the different available opportunities to reach out to other stakeholders who have a similar passion to help reduce seniors' risk of falls, please visit the Networking section.

Educational Opportunities

Each year, there is more available information about fall prevention due to continuing research on this important issue. For more information about the different opportunities to learn about ways to improve on care and safety for seniors who are based on the best evidence-based information on fall prevention, please visit the Education section. 

Annual Awareness Campaign

November is Falls Prevention Month across Canada. In New Brunswick, the Finding Balance Campaign aim to inform practitioners and the public about the risks of slips, trips and falls, and steps once can take to prevent them. We can all play a role in order help raise awareness about fall prevention. For more information, please visit the Annual Campaign section.